Frequently Asked Questions
Find answers to common questions about DateCerto
Account
How do I create an account?
Click 'Join Now' on our homepage and fill in your display name, email, password, and date of birth. You must be at least 18 years old to register.
How do I verify my identity?
After creating your profile, go to Settings and follow the verification process. Identity verification helps build trust and unlocks additional features.
Can I delete my account?
Yes. Go to Settings and select 'Delete Account'. Your data will be removed in accordance with our Privacy Policy and LGPD requirements.
Safety
How does DateCerto keep me safe?
We offer identity verification, robust reporting and blocking tools, privacy controls, and active moderation. Our women-first approach also creates a more balanced environment.
How do I report someone?
On any user's profile, you'll find a report option. Describe the issue and our team will review it promptly. All reports are taken seriously and handled confidentially.
Can I block someone?
Yes. You can block any user from their profile. Blocked users cannot see your profile, message you, or interact with you in any way.
Privacy
Who can see my profile?
You control your visibility through privacy settings. You can choose to be visible to everyone, verified users only, or no one. Individual photos can also have separate visibility settings.
Does DateCerto sell my data?
Never. We do not sell your personal data to third parties. Your data is used only to provide and improve our services, as described in our Privacy Policy.
Matching
How does matching work?
Browse profiles using our discovery filters (gender, orientation, kinks, location, and more). Express interest in users you like. When both parties are interested, it's a match!
What makes the women-first approach different?
Verified women can message anyone without needing a mutual match first. This gives women more control over their experience and reduces unwanted contact.
Payments
Is DateCerto free?
DateCerto offers a free tier with core features. Premium plans unlock additional features like unlimited photos, advanced filters, and priority visibility. We accept PIX and other payment methods.
How do I upgrade to premium?
Premium subscriptions will be available soon. We'll notify you when premium features are ready. Our payment system supports PIX for Brazilian users.